Craigieburn Station, Melbourne

Human factors Assessment | Public Transport Hub

The project involved Significant changes to bus interchange, improved connectivity between the new bus interchange and the station, DDA and path upgrades. 

RSA has a large practicing and training focus on road user behaviour with deep and long experience applying human behaviour analysis to large engineering projects in the road sector, often based on extensive in-field survey-work. Principles are embedded in AS7470:2016 Human Factors Integration in Engineering Design. The assessment team undertook multiple detailed observational site studies 

In the context of projects such as this dealing with commuter car parks, the topics of ‘road safety’, ‘traffic management’ and ‘human factor’ issues overlap to a large extent, and the demarcation of issues is difficult. However, the Human Factors oriented issue types that are often applicable the car park and public-access areas of a public transport station include the following:

▪ Regular behaviour including natural user desire-lines

▪ Extreme or illegal behaviour (climbing fences)

▪ Driver or vulnerable road user frustration

▪ Signage and way-finding

▪ Emergency vehicle access and risk of delay

▪ Passive surveillance

▪ Lack of lighting creating unmonitored areas leading to vandalism or injuries

▪ Crowding / spill-over / overflowing

▪ DDA/DSAPT non-compliance resulting in injury

▪ Poor access for maintenance staff resulting in injuries

▪ Non-enclosed footways increasing the risk of slips due to water-ingress

▪ Unclear maintenance access / egress points

▪ Unsafe staff parking areas

▪ Pockets that are prone to the build-up of litter and debris and lead to secondary issues

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